an updated protrait
One of the problems with publishing trade articles, whitepapers or leading seminars, you get to have your picture splashed around or worst listen to your voice in recorded teaching seminars! After seeing the same cheesy picture of a peer (business-friend), I kept thinking what an old and outlandish mouse-tache you got there Ernie.
Then I looked at my trade images, last paper was in November, and thought – yuck. And yes, another paper goes to press next month, so it was time to get a new me out there.
White Vinyl Shout-Out
Two thunbs up to White Vinyl’s Solar Beat > a fun “app” that illustrates our solar system (not to scale) and functions as a “random” wind chime for your computer.
Continental to United Merger Failures – Prison Seats
With high density of wireless (mobile – cell) telephone service, high energy costs and complex access rules, Southern California is a place I frequent. It usually involves about 6 hours in the air and a couple of fligths. Unfortunately, the service-options to fly to the right airport (SNA – Orange County – John Wayne) has degraded over the past 2 years.
- Air Canada – stop their direct flights from Toronto.
- United- Mixing their flights with Continental – and the merger is making it worse.
- Passenger Information enabling frequent flyer information and seat selection is not properly transferring from system to system. This trip, I spent an hour on the phone to clean up the reservations, another 30 minutes to try and correct the online check-in and then another 30 minutes at each check-in actually completing the fix.
- Yes, the problems were there before, but it is getting worse and consistently each trip is requiring a lot of time to fix! I have left messages with Customer Service, but to date, but no response. It is evident the merger is making it worse.
- …. Months ago, buying the more leg-room option at initial purchase stopped.
- …. No longer always accepts my frequent flyer number. Might, might not. In this trip, 1 of the 2 flights per leg was correct.
- Though I waited 30 minutes at the United check-in to fix my flight (which is aggravating), the United Airline staff there were kind. One reason I like John Wayne Airport, the airport has a good vibe to it, from the car rental agencies to the airlines to TSA.
- Continental - Travelling in the still tube, especially Continental – sitting jammed in a seat, in a full plane, in a seat you could not select, beside a person with bad breadth, with a small screen 12″ in front of face constantly seeing the same advertisement for DirectTV for 4.5 hours is a form of prison – with the only good news, you know you will be released soon!
- Practice your zen, consider taking up airplane seat yoga.
- Share breadth mints with those sitting beside you. Strike up a nice conversation, and when it is going well, offer them a mint.
It is clear to this frequent flyer, the United-Continental merger is failing. From the tool integration or the stewardess who refused to provide coffee - ”They took away our serving tray, so I cannot bring you coffee, so leave a message with your customer survey”. Well I have before, but no response and the only changes are worse.
Southern California Desert
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